Refund Policy

FINSOFY GROUP LTD
Last Updated: 1 March 2025

This Refund Policy (“Policy”) applies to all services provided by FINSOFY GROUP LTD, a company registered in England and Wales under company number 15690664, with its registered office at 20 Wenlock Road, London, England, N1 7GU (“Company”, “we”, “us”, or “our”).

1. GENERAL POLICY OVERVIEW

FINSOFY GROUP LTD provides customer support services for e-commerce businesses through our website. Due to the nature of our digital services, refunds are granted under limited circumstances as outlined in this Policy.

2. ELIGIBILITY FOR REFUNDS

Refunds may be granted under the following conditions:

  • If the service was not delivered as described in the agreed scope of work.
  • If there was a technical failure on our part that prevented service execution.
  • If an overcharge or billing error has occurred.
  • If the request is made within the applicable refund request period (see Section 3).

Refunds will not be granted in the following cases:

  • If the service has been fully rendered and the client has benefited from the support provided.
  • If dissatisfaction is based on subjective opinions rather than service deficiencies.
  • If the refund request is submitted outside the specified timeframe.
  • If the request is based on factors beyond our control (e.g., third-party platform issues, client business decisions).

3. REFUND REQUEST PERIOD

Clients must submit refund requests within 7 days of the service delivery date. Requests made after this period will not be considered, except in cases of billing errors.

4. REFUND PROCESS

To request a refund, clients must follow these steps:

  1. Submit a written request via email to info@finsofy.com, including:
    • Full name and business details
    • Order number or invoice reference
    • Reason for refund request
    • Any supporting evidence (e.g., screenshots, error reports)
  2. Our team will review the request within 5 business days and notify the client of the decision.
  3. If approved, refunds will be processed within 10 business days via the original payment method.

5. PARTIAL REFUNDS

In some cases, a partial refund may be issued when:

  • A portion of the service has been delivered but a justified issue occurred.
  • The client decides to discontinue the service midway, with prior notice and approval from FINSOFY GROUP LTD.

6. CHARGEBACKS AND DISPUTES

Clients are encouraged to contact us directly before initiating any chargebacks or disputes through their payment provider. Filing a chargeback without prior communication may result in service termination and blacklisting from future engagements.

7. MODIFICATIONS TO THIS POLICY

FINSOFY GROUP LTD reserves the right to modify this Refund Policy at any time. Any updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

8. CONTACT INFORMATION

For any questions regarding this Refund Policy, please contact us at: FINSOFY GROUP LTD
Registered Office: 20 Wenlock Road, London, England, N1 7GU
Email: info@finsofy.com
Company Number: 15690664