CX Solutions Designed for Growth
Find the perfect customer support solution for your eCommerce business. Whether you’re just starting or growing rapidly, we offer flexible and scalable support to enhance your customer experience
Customer Support
Customer service isn’t just about solving problems — it’s about creating confidence. At Finsofy, support is fast, human, and tailored to your business. We assist customers before and after the sale, across multiple channels, always adapting to your tools, tone, and internal workflows.
Whether you rely on Zendesk, Gorgias, Shopify Inbox or any other platform, our team integrates seamlessly to ensure consistent, brand-aligned communication.
Multilingual Customer Support
Connect with your global audience naturally. Our agents speak your customers’ language — literally. From order updates to product guidance, every reply is culturally aware, friendly, and on-brand. Perfect for stores targeting Europe, North America, or Latin America, this service turns support into a competitive advantage.
Omnichannel Ticket Management
No more siloed conversations. Whether through email, live chat, social DMs, or phone, we keep all customer touchpoints unified and flowing. Using your preferred CRM, we route, prioritize, and resolve inquiries fast — while maintaining tone and clarity across every channel.
CRM Integration & Setup
A smart CRM means faster support and happier customers. We help you implement, configure, and optimize tools like HubSpot, Zendesk, or Intercom — including templates, automations, and SLAs. Need help choosing one? We’ll guide you to the right platform for your goals.
CX Optimization & Automation
Smarter support starts with better systems. Finsofy enhances your customer experience by reducing friction and automating what doesn’t need a human touch. From self-service flows to intelligent routing, we help you scale without sacrificing quality. Everything is designed around your KPIs — faster replies, fewer escalations, better satisfaction. We don’t replace humans — we make their work count.
Workflow & KPI Optimization
Stop wasting time on the wrong tasks. We review how your team works, then streamline routing, responses, and resolution steps. With customized dashboards, you’ll have full control over what matters — SLAs, agent load, and customer sentiment.
Custom Automation Flows
From cart abandonment nudges to order status alerts, we craft smart automations that guide customers from sale to loyalty. Flows run across Shopify, WooCommerce, and more — all tailored to your tone and goals.
FAQs & Chatbots
Speed meets clarity. AI-driven bots and smart FAQs instantly answer your most frequent customer questions — reducing repetitive tickets and giving agents space to focus. Multilingual, brand-aligned, and live 24/7.
Payment & Logistics
Refunds, claims, delays — not exactly fun. Finsofy steps in where things go wrong to protect your revenue and reassure your customers. We handle disputes, track orders, and manage shipping issues with major carriers and platforms. The result: fewer headaches, faster resolutions, and more trust in your brand. Let your team focus on growth while we handle the friction.
Fulfillment & Supplier Coordination
Working with international fulfillment centers? We bridge the gap — solving delays, miscommunications, and logistics issues across time zones and languages.
Shipping Incident Management
Lost packages? Missed deliveries? We open and follow up on cases with DHL, USPS, Correos, Royal Mail, and more. Customers stay updated while we push for fast, fair resolutions — keeping frustration to a minimum.
Dispute & Chargeback Handling
Protect your bottom line without harming your reputation. We manage chargebacks, A-to-Z claims, and payment disputes with platform-specific expertise and solid documentation. Clear, calm communication keeps customers informed — and losses low.
After-Sales & Customer Retention
Loyalty doesn’t happen at checkout — it’s earned after. Finsofy turns every post-purchase touchpoint into a retention opportunity. From managing returns and refunds to gathering reviews and feedback, we help you keep customers happy and engaged. Less churn, fewer complaints, more repeat business.
Return & Refund Management
No one likes returns — but they can still be done right. We handle refund requests with empathy and clarity, offering alternatives like exchanges or store credit when possible. Always aligned with your policy, always focused on satisfaction.
Reputation & Review Strategy
Your next customer checks reviews first. We make sure happy clients share their experience, and that complaints are resolved gracefully. Trustpilot, Loox, Google Business — your reputation stays protected and proactive.
Follow-Ups & Surveys
Small gestures go a long way. Post-purchase thank-yous, review reminders, or exclusive offers — automated and personalized. These simple steps drive repeat purchases and build stronger customer bonds.
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Have Any question?
What industries do you specialize in for customer support?
At Finsofy, we specialize in customer support for e-commerce businesses, particularly those in dropshipping, print-on-demand, and general online retail. Our team is well-versed in the specific challenges and workflows of these industries.
Can you integrate with the tools we’re already using?
Absolutely. We seamlessly integrate with platforms like Zendesk, Gorgias, Shopify Inbox, and many others. Our goal is to work within your current systems and adapt to your existing tone, tools, and internal workflows.
Do you provide multilingual support?
Yes, we offer multilingual customer support to help you serve a global audience across multiple time zones and languages. This ensures a more personalized and effective customer experience.
What’s included in your CX optimization services?
Our Customer Experience (CX) Optimization includes workflow audits, KPI tracking, custom automation flows, FAQ development, and chatbot setup — all designed to reduce friction, speed up response times, and improve satisfaction.We provide omnichannel ticket management, meaning we handle inquiries via email, chat, social media, and more — all in one streamlined system to ensure no message goes unanswered.
Can you help us reduce chargebacks and disputes?
Yes, we specialize in dispute and chargeback handling, including proactive communication, evidence collection, and platform-specific procedures to help you minimize losses and protect your revenue.
How do you handle returns and refunds?
We offer full return and refund management, ensuring your customers receive fast, clear, and empathetic communication while aligning with your store policies. This helps reduce churn and boost trust in your brand.
What kind of reporting or insights do you provide?
We tailor our reporting around your KPIs and provide regular insights on support performance, ticket resolution times, escalation rates, and customer feedback to help you make informed decisions.
Do you assist with shipping issues and order tracking?
Yes, we manage shipping incidents, coordinate with suppliers and fulfillment centers, and assist customers with tracking their orders, resolving delays, and processing claims when needed.
How do you contribute to customer retention after the sale?
We handle follow-ups, feedback requests, review strategies, and post-sale communication to turn one-time buyers into repeat customers. Our after-sales service is designed to foster loyalty and long-term brand trust.