Smart Pricing for Smarter Support

Finsofy offers multilingual customer support services tailored for eCommerce businesses. We cover email, chat, phone, social media, logistics coordination, and post-sale assistance

Our agents are experienced professionals trained in eCommerce, selected based on your brand’s tone, tools, and customer service standards.

We offer support in up to 2, 3, or 5 languages depending on the plan. Common European languages are available; others may be discussed during onboarding.

Yes, all plans include assistance with PayPal, Stripe, and platform disputes to help protect your business from chargebacks and maintain your reputation.

We provide multichannel support across email, live chat, social media, WhatsApp, helpdesks (like Gorgias, Zendesk), and phone support if requested.

Yes, virtual phone support is included across all plans and can be activated on request at no extra charge.

Your plan will automatically renew on a monthly basis unless cancelled with at least 30 days’ written notice. 

Early termination is not allowed. If you leave early, you must pay the full 3-month fee as agreed in the contract.

Yes, we offer a 15-day trial with full access to services. No payment is required unless you request add-ons or continue past day 15.

The service will convert into a paid plan automatically, following our standard pricing and agreement terms.

Yes, all plans require a minimum 3-month subscription commitment as outlined in our Subscription Agreement. .

No one likes returns — but they can still be done right. We handle refund requests with empathy and clarity, offering alternatives like exchanges or store credit when possible. Always aligned with your policy, always focused on satisfaction.

Your next customer checks reviews first. We make sure happy clients share their experience, and that complaints are resolved gracefully. Trustpilot, Loox, Google — your reputation stays protected and proactive.

Small gestures go a long way. Post-purchase thank-yous, review reminders, or exclusive offers — automated and personalized. These simple steps drive repeat purchases and build stronger customer bonds.

No one likes returns — but they can still be done right. We handle refund requests with empathy and clarity, offering alternatives like exchanges or store credit when possible. Always aligned with your policy, always focused on satisfaction.

Your next customer checks reviews first. We make sure happy clients share their experience, and that complaints are resolved gracefully. Trustpilot, Loox, Google — your reputation stays protected and proactive.

We offer three flexible plans: Essential, Advanced, and Premium—each tailored to different levels of business complexity and customer volume.

It offers 6 hours/day of support with 1 agent, up to 200 tickets per month, 2 supported languages, and coverage for one store or market.

This plan is ideal for growing businesses handling up to 5 stores, offering 12 hours/day of support, 2 agents, 3 languages, and up to 500 tickets.

Designed for global brands, it includes 24/7 coverage, up to 3 agents, 5+ stores, support in 5 languages, and 1,000 monthly tickets.

Essential includes monthly reporting, Advanced offers weekly updates, and Premium provides daily reports for real-time insights.

Yes, all tiers include multichannel support: email, chat, social media, ticket systems, and optional phone support.

Essential includes 1 dedicated agent, Advanced allows up to 2, and Premium supports up to 3 to manage higher volume and extended hours.

Yes. Essential covers 1 store, Advanced up to 5, and Premium supports 5+ stores or sales channels simultaneously. 

Essential includes up to 2, Advanced up to 3, and Premium up to 5. We tailor language combinations based on your business needs. 

Designed for global brands, it includes 24/7 coverage, up to 3 agents, 5+ stores, support in 5 languages, and 1,000 monthly tickets.

Essential includes monthly reporting, Advanced offers weekly updates, and Premium provides daily reports for real-time insights.

Yes, all tiers include multichannel support: email, chat, social media, ticket systems, and optional phone support.

Essential includes 1 dedicated agent, Advanced allows up to 2, and Premium supports up to 3 to manage higher volume and extended hours.

Yes. Essential covers 1 store, Advanced up to 5, and Premium supports 5+ stores or sales channels simultaneously. 

Essential includes up to 2, Advanced up to 3, and Premium up to 5. We tailor language combinations based on your business needs. 

We recommend choosing based on your ticket volume, hours of coverage, language needs, and number of stores. A free consultation can help. 

Yes, plan changes are allowed after the 3-month commitment, with a minimum of 7 days’ notice before your next billing cycle. 

You’ll receive a notification and can either upgrade or pay for extra tickets separately. Our team will assist with flexible solutions. 

Yes. All include logistics support, fraud monitoring, reputation management, workflow optimization, and dispute assistance. 

Absolutely. We can tailor workflows, agent tasks, and tools within your plan. Larger businesses may also request advanced custom setups.