Customer Support Specialist
E-Commerce

What is your full name?

What is your email address?

What is your phone number?

Where are you currently based?

What is your experience in customer support and E-Commerce? What is your experience in customer support and E-Commerce? Less than 1 year 1-3 years 3-5 years More than 5 years

Are you more autonomous, or do you need clear guidance? Are you more autonomous, or do you need clear guidance? I am highly autonomous and take initiative I prefer clear instructions but can work independently I need structured guidance to perform well

Are you available for a video call interview within the next 7 days?

What customer support tools and platforms have you worked with? (e.g., Zendesk, Gorgias, Shopify Inbox, Freshdesk, etc.)

What makes you a great Customer Support Specialist for an eCommerce brand?

How do you handle difficult customers or conflict situations? Can you give an example?

What strategies do you use to improve customer satisfaction and reduce refund requests?

How do you prioritize customer inquiries when dealing with a high volume of tickets?

What do you think differentiates an exceptional customer support specialist from an average one?

Imagine a customer is requesting a refund, but their request doesn’t meet our refund policy criteria. How would you handle the situation?

Our store has 500+ products, but we receive frequent inquiries about a select few. How would you improve efficiency in handling repetitive customer queries?

Please rewrite this customer response to make it more professional and empathetic: "I don’t understand why my order is taking so long! This is unacceptable."

Can you share an example of an eCommerce store you have worked for? (Links preferred)

Do you have any referrals or past employers who can vouch for your customer service skills? (If yes, please provide their contact details.)

What are your salary expectations for this role?

Is there anything else you’d like to share with us?